POST DESCRIPTION
 

SECTION 1
Position Information

• Position Title: Protection Case Worker Associate
• Position Grade: G5
• Duty Station: San Pedro Sula
• Position Number: New Position
• Job Family: Operations
• Organizational Unit: Sub Office
• Is this a Regional, HQ, MAC, PAC, Liaison Office, or a Country Office based position?: Honduras
• Position rated on: N/A
• Reports directly to: Senior Protection Associate
• Number of Direct Reports: 0
   

SECTION 2
Organizational Context and Scope

The Global Assisted Voluntary Return (AVR) program aims to provide assisted voluntary return (AVR) to migrants, ensuring that returns are safe, dignified, and based on the migrants’ free, prior, and informed consent. The program includes pre-departure counseling, travel assistance, and independent, needs-based post-arrival support at the request of countries of origin or receiving countries, always with the explicit consent of the migrants. In this framework, countries of origin facilitate the voluntary return of their nationals, while receiving countries coordinate with IOM to provide immediate assistance upon arrival.
Under the overall supervision of the Head of Sub-Office and the direct supervision of the Senior Protection Associate, the Protection Case Worker Associate will be based in San Pedro Sula, Honduras and will have the following duties and responsibilities: 

SECTION 3
Responsibilities and Accountabilities
•Conduct individual protection screening and counselling of migrants upon arrival in line with standard institutional tools and program-specific tools, identifying vulnerabilities and protection risks (including survivors of GBV and human trafficking, children at risk, including unaccompanied and separated, individuals with serious health condition and psychosocial support needs), documenting needs, and preparing individualized case plans.
•Provide case management services and assistance (including AVR assistance): follow up on cases, ensure delivery of post arrival services, monitor progress, coordinate referrals to specialized services including consular, health, psychosocial, family tracing, GBV, child protection as needed, and ensure continuity of assistance.
•Support coordination with other IOM missions, RTSs, MHU, and other relevant IOM colleagues on individual case files, including for multi-mission protection assessments, remote counselling, consular assistance, and AVR movements.
•Assist in the implementation of safe and dignified post arrival assistance, ensuring privacy, confidentiality, and informed consent; support with documentation and coordination with relevant authorities (e.g. consular, migration, local government).
•Support communication with beneficiaries: explain available assistance, ensure clear, culturally, age and linguistically appropriate messaging.
•Maintain accurate and timely data collection and case notes in IOM’s case management systems (including MiMOSA and program-specific tools), ensuring data protection and confidentiality standards are met.
•Assist the Team Leader in preparing reports, summaries, outcomes of case work, and contribute to protection assessments, lessons learned and monitoring of protection related project indicators as required by programme.
•Carry out duty travel as required for field visits, monitoring of services or partner organization sites.
•Perform other duties as may be assigned by the Senior Protection Associate or Senior Return Specialist related to AVR protection activities.
 

SECTION 4
Required Qualifications and Experience
EDUCATION
•High school diploma with six years of professional experience; or,
•Bachelor’s degree in Social Sciences, International Relations/Affairs, Research, Law or a related field from an accredited academic institution with four years of professional experience.

EXPERIENCE
•Experience in protection case management (including for survivors GBV and human trafficking, children at risk) in humanitarian or migration contexts.
•Experience working with vulnerable persons, ideally including returnees or deported migrants, who have complex needs.
•Experience with referrals and coordination with local protection actors, NGOs, or government services.
•Experience working in programs that include a movement operations component is an advantage.
•Experience with IOM or other UN agencies, particularly working on assisted voluntary return and reintegration programs, is preferred.
 

SKILLS
•Knowledge of IOM and Inter-agency protection standards and operational guidelines, including IOM Case Management Guidelines. Knowledge of human rights and international migration law is an asset.
•Knowledge of MiMOSA is a strong asset.
•Strong interpersonal skills, ability to interact respectfully with migrants with trauma or complex needs, and proven ability to establish and maintain effective working relationships with people of diverse cultural and national backgrounds.
•Strong interpersonal and teamwork skills.
•Ability to deliver assistance in challenging conditions; adaptability and good judgment.
•Good written and verbal communication skills; ability to prepare case notes and reports.
•Proficiency in MS Office (Word, Excel), tools used for case management.
 

SECTION 5
Languages
REQUIRED: Required to be fluent Spanish
DESIRABLE: Working knowledge in English is an advantage.
 

SECTION 6
Competencies1
The incumbent is expected to demonstrate the following values and competencies:
VALUES - All IOM staff members must abide by and demonstrate these five values:
Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage: Demonstrates willingness to take a stand on issues of importance.
Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
 

CORE COMPETENCIES - Behavioral indicators – Level 1
Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Nota:
La OIM mantiene una política de tolerancia cero frente a conductas inaceptables e incompatibles con los propósitos y objetivos de las Naciones Unidas y de la propia Organización. Estas incluyen, entre otras, la explotación y el abuso sexual (EAS), el acoso sexual, el abuso de autoridad y cualquier forma de discriminación por motivos de género, nacionalidad, edad, raza, orientación sexual, religión, origen étnico o discapacidad.

La OIM no cobra ninguna tarifa en ninguna etapa de su proceso de contratación (solicitud, entrevistas, procesamiento, capacitación u otros costos), ni solicita información relacionada con cuentas bancarias.

La OIM solo acepta solicitudes debidamente completadas y presentadas a través de su sistema de contratación en línea. Esta plataforma permite a las personas candidatas dar seguimiento al estado de su postulación.

COMO APLICAR: Candidatos interesados son bienvenidos a aplicar a más tardar el lunes 29 de junio de 2026  a través del enlace: Protection Case Worker Associate - IOM Careers